2nd Line Engineer

Posted 13/05/2024 by Integral Recruitment Ltd

SW9, Oval, Greater London
£34,000 - £38,000/annum

2nd Line Engineer
£34,000 - £38,000
plus benefits
London, SW9 (WFH 1 day a week)

Keywords: 2nd Line Engineer, Tier 2 Engineer, Level 2 IT Support, Troubleshooting, Helpdesk, Service Desk, Ticketing, Mac, Windows, SharePoint, Office 365, Azure Active Directory. Networking, Firewalls, Routers, Switches.

My client is a highly successful IT company who have been named as one of Britain’s TOP 50 Best Managed IT Companies. They have a fantastic working environment and an excellent reputation.

Due to expansion, they are looking for an experienced Level 2 Technical Engineer to join their team on a permanent basis, to be responsible for resolving escalated issues and client project work.  

2nd Line Engineer – Duties:

  • Documentation of client networks and small projects
  • Backup maintenance
  • Configuration of standard mail and messaging clients including Outlook
  • Installation, configuration, troubleshooting and customisation of Office 365
  • Installation and management of Microsoft SharePoint and SharePoint permission management
  • Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, smartphones, and tablets.
  • Azure Server – Experience preferred with Azure Virtual Server, Azure AD
  • Configure file, print, and remote access services
  • Administration, including add/remove users and groups from both cloud and on-premises directory systems, configure file permissions, and check event logs
  • Configure and restore from backup
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

2nd Line Engineer – Over to you! Our ideal candidate will have;

  • Experience with Windows/ Mac desktop operating systems.
  • Excellent experience with SharePoint, Azure AD and the full Microsoft Office 365 suite, including the admin portal, licensing and SharePoint permissions.
  • Good knowledge and experience with network infrastructure, including LAN, WAN, DNS services, routers, switches, firewalls (SonicWall preferred), VPN’s, VLAN, troubleshooting network issues, configuring network devices and implementing network security measures.
  • Knowledge and understanding of security principles, best practices and compliance requirements, including security protocols, access controls, vulnerability management and implementing security measures to protect systems and data.
  • Experience with anti-virus products (Sophos / Heimdal etc.).
  • Experience with Cisco switching, VLAN, routing, firewalling support.
  • Experience with mobile device support for Apple and Android IOS.  
  • Knowledge of Google Workspace or M365, Excel, Word, Teams and PowerPoint.
  • At least one IT certification. The following certifications are preferred: M365 Foundations or Associate, Microsoft Azure Fundamentals, Cisco CCNA/CCDA/CCNP, Project+, Network+, Security+, Apple etc.,

In return, my client offers the chance to play a key role in a growing business, within an award-winning organization with big plans for the future. Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment is acting as an employment agency in regard to this vacancy.

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