IT Support Engineer

My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales.

Role: IT Support Engineer
Salary: up to £35,000
Location: Shrewsbury

Key Responsibilities:

** Providing 1st- 3rd Line Support to clients and end-users
** Travelling to clients sites and providing in-person support
** Being involved within Project work such as brand new Office implementations, migrations, hardware deployments.
** Configuring new Desktops and Laptops.
** Involved within clients Infrastructure changes and works.
** Providing high-level customer service at all times.

Technical Skills:

** Previous IT support experience, at least 2 years
** Ideally experience of working for a Managed Service Provider
** IP addressing, subnets, firewall implementation, routing
** Microsoft 365 / Windows Server / Active Directory
** Backup solutions
** Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP
** Wireless technologies ideally Unifi
** Any exposure to RMM/PSA software

If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology!

Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham

Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer