We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly.

Client Details

Service Desk Analyst - London

Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community.

Description

Service Desk Analyst - London

• Providing first / Second line support to internal and external users.
• Diagnosing and resolving software and hardware incidents.
• Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc.
• Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management.
• Participating in service improvement initiatives.
• Ensuring accurate logging and resolution of tickets.
• Assisting in the delivery of IT projects.
• Supporting the roll-out of new applications.
• Creating and maintaining service desk documentation.
• Contributing to team meetings and sharing best practices.

Profile

Service Desk Analyst - London

A successful Service Desk Analyst should have:

• Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices.
• Relevant educational qualifications in IT or related field
• Excellent problem-solving skills
• Knowledge of ITIL best practices
• Ability to work effectively in a team
• Strong communication and customer service skills
• Familiarity with various operating systems and platforms

Job Offer

Service Desk Analyst - London

• This is a Fix term contract with for 12 months with full company benefits.
• A competitive salary range of £26,000 - £31000 per year
• Generous holiday allowance
• Flexibility in working arrangements
• Inclusive and supportive company culture
• Opportunity to contribute meaningfully to the not-for-profit and charities sector
• Pension scheme.

We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together.