POST TITLE: 2nd Line Service Desk Engineer

LOCATION: Didcot, South Oxfordshire

SALARY: £25,000

COMPANY BENEFITS:

• 21 days standard holiday + bank holidays
• Free on-street parking
• Training for industry certifications and qualifications
• Mileage allowance
• Regular bus service to Oxford & Witney (next to the bus stop)
• Beautiful location, set in a small Oxfordshire village close to Oxford and Witney
• Additional holiday days available (subject to workload and availability)
• Annual salary and performance reviews

Exciting job opportunity working for a small Managed Service Provider (MSP) looking after a range of residential and corporate clients, with a client size of up to about 100 users.

The company has a strong MacOS focus, having previously been an Apple Authorised Service Provider & Reseller.

We're looking for a 2nd Line Support Engineer to help look after our clients, based full-time on site.

Working as part of a team of 5, you'll handle incoming requests and prioritise incoming tickets to ensure issues are resolved promptly.

YOUR RESPONSIBILITIES

• Manage your tickets effectively, ensuring they are kept updated and clients are kept up to date on progress
• Monitor progress of any tasks assigned to you
• Manage any repairs in our workshop and carry out repairs to Macs, PCs, Servers & other IT equipment
• Monitor clients systems via our remote monitoring tools
• Escalate issues to a Tier 3 engineer quickly if required
• Manage and maintain clients infrastructure and cloud services, such as Microsoft 365

YOUR EXPERIENCE

To join us as a 2nd Line Support Engineer, you will need:

• Previous experience in an IT helpdesk support/repair role
• Knowledge and experience of various IT systems
• Good knowledge of networking & TCP/IP
• Knowledge of DNS configuration & web hosting
• Excellent hardware and software troubleshooting skills

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.