IT Field Engineer (Team Leader)

Location: Hampshire based with weekly visits to our Ringwood based office
Salary: £35,000 - £40,000, DOE + Benefits + Company Profit share
Contract: Full Time, Permanent
Hours: 37.5 hours per week

Benefits - We will offer you:

• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Company car including private use or additional £4k PA + mileage

Join us as an IT Field Engineer (Team Leader)!

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture.

We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

IT Field Engineer (Team Leader) - The role:

The Field Engineer Team Leader is required to have a wide range or knowledge, experience and skill to be able to tackle the various demands of the role, they are the 1st technical escalation point for hardware issues but are also required to deal with very technical software issues if previous teams have been unable to resolve them.

The role requires strong communication skills due to working in customer premises, building good relationships with customers is key.

The candidate will be required to travel to customers in Hampshire. Mileage will be paid at approved Mileage rates set by GOV UK

In this role you will be managing a team of engineers and being a point of technical escalation for hardware issues but also be required to deal with complex software issues.

• Supporting internal teams and knowledge sharing
• Reacting quickly to escalations and communications from Service team
• Managing your daily assigned workload effectively and efficiently
• Resolving or progressing incidents
• Maintain service delivery against Key Performance Indicators.
• Aiming to meet team and individual objectives.
• Supporting 1st line, 2nd line, and other engineers with knowledge sharing.

IT Field Engineer (Team Leader) - The Skills you will need:

To succeed in this role, you'll need a strong knowledge of IT troubleshooting and problem solving as well as knowledge of IT hardware and infrastructure.

• Accountability and responsibility for your workload
• Helpful and approachable attitude
• Excellent time management skills
• Strong verbal and written communication skills
• At least 12 months experience managing people, to include day to day management E.G holiday requests and absences as well as performance reviews and leading and motivating a team.

For this role you will need a Full UK driving license and this role is subject to a clear standard DBS check being received.

If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.