1st Line Support Engineer
Posted 11/04/2024 by ALLEGIANCE TECHNOLOGY LTD
1st Line Support Engineer
My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.
Location: Cambridge
Salary: Up to £25,000
Working hours: Between 10am-6pm
Responsibilities:
- Providing excellent customer experience, through issue resolution, and friendly customer service
- Answering and logging incoming call and chat support requests
- Maintaining detailed, accurate notes and time records
- Troubleshooting and resolving technical issues until resolution or escalation
- Referencing and updating client documentation and user guides
- Liaising with 3rd party software vendors
- Escalate incidents and service requests to 2nd line support where necessary
Key skills:
- Windows Server & Desktop
- Office 365 administration and troubleshooting
- Familiarity with Active Directory, user management, and group policies.
- Networking experience
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst
Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- PR/005755_1712849808
- Job ID:
- 221458120
Remember: You should never send cash or cheques to a prospective employer, or provide any financial information. Please get in touch if you see any roles asking for payments or financial details from you. For more information, visit jobsaware.co.uk.
