This Technical Analyst Lead job role sits within the PMO team and will be responsible for the relationship between the digital online teams and the eCommerce platform partner, ensuring user requirements are understood and clearly documented.

Managing a team of 9 and reporting to the Digital Programme Manager, this job role will work closely with the Project Managers and the Support team to deliver key projects prioritised on the roadmap, and will be involved in various different work streams.

You will be comfortable providing technical support and issue management across various on-going Digitial/E-Commerce projects.

MAIN RESPONSIBILITIES:

• Gathering feedback from end users in order to continue improving systems effectively.
• Overseeing the incident management process and team members involved in resolving the incident.
• Translate business requirements into clear functional and technical solutions in Jira and Confluence.
• Communicating with various teams including Developers and IT Managers in order to build and implement technology solutions.
• Create any relevant as-is and to-be process flows/swim lane diagrams for projects
• Running tests or investigations on system or application issues and being able to provide solutions within a timely manner.
• Creating reports to share with stakeholders and senior-level employees
• Contributing to team meetings with reports being able to present your findings

Experience ideally being sought:

• A high level of business intelligence and strong analytical skills.
• Technical & Business analysis experience working within a digital and E-Commerce function
• An ITIL background, with experience of running a technical support team, which know how to manage the priority and risk of issues raised.
• Proven experience across a range of E-Commerce technologies and platforms (Hybris experience essential) - 3rd party integrations
• Knowledge of corporate global ERP systems (SAP experience desirable)
• Strong understanding of the software development lifecycle in the Agile Model
• ITIL Foundation (v3 or ITIL4).