Job Title: Website and Forum Coordinator

Location: Hybrid, Bristol

Salary: £28,015 per annum

Job Type: Full time, 2-year fixed term

Working Hours: 37.5 hours

Closing date: 2nd May 2024

The Role

We seek a dynamic and driven Website and Forum Coordinator to join our team. The ideal candidate will be responsible for managing the Retrofit West Hub, which will include managing the forum and directory, as well as the overall company website. The purpose of the Hub is to support local businesses in the retrofit sector and encourage more retrofit projects.

The candidate should have a strong understanding of construction, be highly organised, and possess excellent communication skills. This role requires a proactive individual with a technical mind and a passion for achieving marketing objectives through creative content curation.

Main Duties

Forum Management:

• Play an active role within the forum - responding to posts, joining conversations and sparking new discussions.
• Handle day-to-day moderation, approving posts, applying community guidelines and removing posts that don't meet them.
• Work closely with other teams and external partners to create regular new content within the forum, based on updates to products/services, best practices and trends within the industry.
• Creating and updating community guidelines, making sure they remain relevant and effective in growing a healthy forum community.
• Summarising insights and conversations and sharing them with the rest of the company.

Website Management:

• Oversee the company website, ensuring that content is up-to-date, relevant, and engaging.
• Regularly monitor website performance, analyse user feedback, and implement necessary changes to improve user experience and enhance online presence.
• Coordinate with the web development team for any technical issues related to the website and ensure timely resolution.
• Implement SEO strategies to improve the company's online visibility and search rankings.
• Researching industry-related topics to develop unique and original content that supports organisational goals and strategies.
• Launch optimised online adverts through Google AdWords, Facebook etc. to increase company and brand awareness.

General:

• Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts.
• Assist in the preparation of reports.
• Team collaboration to develop content and ideas to support digital marketing activities and social media campaigns.
• Any other duties as required by line manager.

Ideal Candidate

Qualifications:

• GCSE/'O' level Maths and English or similar education level

Knowledge:

• Some knowledge of the construction industry
• Some knowledge of website management

Skills & abilities:

• Excellent written and verbal communication skills
• Self-motivated and highly organised with excellent attention to detail
• Good at facilitating professional networking activities

Technical skills:

• Experience of WordPress

Key Skills:

• Strong communication skills
• Good organisation skills
• Attention to detail

Benefits

• Time off in lieu (TOIL).
• Hybrid working.
• 33 days of holiday (including bank holidays).
• Company sick pay.
• A generous ethical company pension scheme.
• Opportunities for professional development.
• Cycle to work scheme.

Employee requirements

• Some travel to customer households may be required.
• This post may be subject to a DBS check if the postholder's responsibilities bring them into contact with children or vulnerable adults.
• The postholder will undertake domestic retrofit training as part of their induction (level depending on experience) training.
• There will be a six-month probationary review.

Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of Website Development, Website Manager, Website Support, Content Manager, Website Administrators, Website Owners, Website Coordinators may also be considered for this role.