Service Desk Analyst
Posted 11/04/2024 by Picture More Ltd
Service Desk Analyst
Tired of the daily commute into London?
Struggling to find that perfect work/life balance?
Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis.
Position Highlights:
- Enjoy the flexibility of remote work, with monthly office visits for team collaboration.
- Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months.
- Rotation of on-call weekend coverage and support required, with additional remuneration provided.
Responsibilities:
- Provide 1st line technical support to internal customers
- Provide technical assistance on the Firm’s software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system.
- Resolve complex technical issues promptly to ensure customer satisfaction
- Collaborate with team members and assist as needed
Required Skills:
- 1-3 years’ IT support experience within a legal or professional service environment.
- Excellent problem-solving and troubleshooting skills
- Ability to handle multiple tasks under pressure with attention to detail
- Clear communication skills, both verbal and written
- Working knowledge of ITIL Service Management preferred
Ready to say goodbye to the commute and hello to a fulfilling remote career?
Hit APPLY now!
- Type:
- Permanent
- Start Date:
- asap
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 38852
- Job ID:
- 221456719
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