(Remote Opportunity and Sponsorship available)

The role is based in the UK with responsibility for the UKI & Europe region – need Oracle delivery expert

Responsibilities:

• Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects
• Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion / performance and developing capability / skills as required
• Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships
• Develop and implement service delivery strategies and standards that align with industry best practices (ITIL, ISO etc.)
• Integrating delivery teams & capabilities into a single common operating model driving consistency, quality and efficiency in all delivery operations
• Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives
• Ensuring contractual obligations are met with changes made as required via appropriate governance controls
• Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues
• Manage risks and ensure compliance with relevant regulations and security standards
• Monitor and analyse service performance metrics, identify areas for improvement, and implement corrective actions
• Support new business opportunities and account growth within existing customers for Managed Services
• Foster a culture of continuous improvement within the team, promoting collaboration and knowledge sharing
• Recruit, hire, and develop a high-performing team of professionals

Requirements

• Minimum 10 years of experience in leading and managing IT services delivery teams
• Proven track record of success in a Managed Services environment with both onshore & offshore delivery
• Strong understanding of ITIL and other relevant service delivery methodologies
• Excellent communication, interpersonal, and presentation skills
• Ability to build and maintain strong relationships with clients and internal stakeholders
• Proven ability to lead and motivate teams
• Financial acumen and budget management experience
• Experience in supporting new business & account growth
• Excellent analytical and problem-solving skills
• Experience in a fast-paced, client-focused environment
• Strong influential personality with effective negotiating skills
• Ability to shape, adapt and improve processes