ICT Business Partner  

Location: Greater Manchester 

Salary: £37,993 - £40,139 per annum  

The Vacancy  

35 hours per week, Mondays to Fridays  

Closing date: 24th April 2024 

Interviews: 3rd May 2024 

At MSV Housing we’re committed to making sure our customers have good quality safe homes and all our staff are key to making this happen.   

Due to continued growth, we are looking to recruit an ICT Business Partner with good communication, technical knowledge and problem-solving skills to join our established team. Our key focus is to align our group housing management system and core business applications and processes to improve customer outcomes and data management.   

This is a new position reporting to our Lead ICT Business Partner. Our ICT Business Partner will work collaboratively with assigned key business areas to align systems and processes to provide effective and efficient ways of working identifying areas of improvement and ensure delivery and implementation of successful projects.   

What will our ICT Business Partner do;   

With good communication skills our ICT Business Partner will build effective relationships with key stakeholders in the business providing sound technical knowledge and advise to improve processes and data collection. Assisting with implementation of changes to the day-to-day administration of our housing management system, mobile applications and other core business applications.   

Working collaboratively within the wider ICT Team, utilising a sound technical knowledge and a problematic approach to provide support to the ICT Service Delivery team regarding incidents with our housing management system. Our ICT Business Partner assist in the delivery of testing new or upgrade application modules seeking appropriate user acceptance, applying security and patch updates in line with our schedules/ industry standards and creation of user documentation for new systems and completing regular reviews for any application updates / changes.   

This is an exciting role where the successful candidate can make a significate difference to the service we offer our customers.   

What we are looking for;   

• ICT related qualification or relevant experience of working in an IT and Applications role   

• Experience of providing 1st Line application support  

• Experience of implementing ICT projects and change tasks, to assist in the delivery of a number of key changes and projects in the months / years ahead.   

• Experience of providing good customer service with problem solving skills.   

• Good communication skills with the ability to relate with members of staff and outside organisations at all levels.   

• Commercial awareness to understand business processes and interpret customer requirements, keeping abreast and able to advise on changes in technology.   

We offer a range of great benefits including:   

• Flexibility on where you work with home working kit provided   

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.    

• Company pension scheme with up to 10% matched contributions   

• Enhanced sick pay with up to 3 months full pay and 3 months half pay   

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives    

• Life assurance subject to being a member of our company pension scheme.   

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career   

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.   

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.  

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.   

If you wish to discuss the roles informally, please contact Paul Clark, Lead ICT Business Partner on (phone number removed).   

Interviews are scheduled to take place on 3rd May 2024 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.    

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.