Our client provides first call IT support and solutions to businesses throughout Liverpool city region.

Do you have experience in Microsoft Windows desktop and server environments?
You must already be a 3rd Line IT Engineer or an experienced 1st Line Support Engineer and looking to progress to the next level.

This is an opportunity to develop an excellent career path and grow with the business.

The Role

Working as part of the team as well as being self-motivated and self-sufficient

Adhering to company and team policies and best practice

Managing ownership of a ticket from start to finish.

Managing SLA’s and customer expectations.

Respond to email and phone support requests to maintain the operation of the customer’s computer systems to an agreed level

Providing technical support across our customer base via phone, email, remote support

Be responsible for both reactive and proactive maintenance

Contribute to IT projects when required

The Requirements

Minimum 3 years’ demonstrable experience in IT support services or consultancy

MS Win 10/11 Desktop support

MS Office 2016+ Application support

Anti-Virus Technologies (Eset / Bitdefender)

MS Server 2016+ AD / GPO / Rights / User administration and Certificate management

MS Exchange 2016+ Administration

MS Terminal server administration / support

Trouble shooting LAN / WAN / VPN / Router/ Firewall / WIFI issues

Understanding of DNS, DHCP, TCP/IP

Experience of Remote access tools

Candidates will hold or be willing to attain the following Microsoft 365 accreditations – MS900, MS102

Desirable additions

Managing HyperV patching & Upgrades

Microsoft 365 / Exchange, SharePoint, - Admin and Migrations

Proficiency in scripting and task automation using appropriate tooling such as PowerShell

Backup technologies (experience of Hornet and Acronis products is desirable).

Relevant Microsoft certifications in Networking / Desktop / Servers

Experience with VoIP systems (CTX) - troubleshooting and administration.

This is a fantastic opportunity for the right candidate looking to grow with a business that is already on the right path with great plans for the future.