ABOUT THE CLIENT

The business is a global medical devices company. Their surgical procedure packs and catheters are used in hospitals throughout the UK and around the world.

THE ROLE

The purpose of the role will be reporting into the IT Support Manager, working within the IT team providing system administration and support services for the IT infrastructure and associated IT services across all of the businesses sites. Installing, configuring, and upgrading IT systems.

THE CANDIDATE

You will take ownership for supporting system platforms, including but not limited to Server\Client operating systems, Network configuration, Firewall Administration, and other platforms which underpin the IT Delivery and Service. Comply with organisation procedures to ensure integrity and security of the systems. Ensure the IT Helpdesk system is kept up-to-date and that all tickets/incidents/problems/changes are tracked. Regularly review outstanding work and update accordingly. Maintain confidentiality regarding the information being processed, stored or accessed by the network. Undertake research and self-development where possible, to ensure you maintain an up-to-date knowledge of the software and systems you and your colleague's support.

ESSENTIAL EXPERIENCE

• Detailed and demonstrable knowledge of Networking including VLAN's / ACL / Routing / L2/L3

• Detailed knowledge of Active Directory, Group Policy, DHCP, DNS

• Detailed knowledge of Windows OS and Windows Server 2012/16/19/22 including Hyper-V Clusters

• Experienced with Office 365 stack including Administration, Exchange and Azure portal

• Working knowledge of Veeam 11 or above

• Working knowledge of SCCM

• Proven experience interacting directly with Directors, Managers and End users.

• Results orientated with good communication and interpersonal skills

• Excellent documentation skills and keen attention to detail

DESIRABLE EXPERIENCE

• Familiarity with ITIL Service Management methodology

• CCNA certification or equivalent

• Experience of working with Palo Alto firewalls

• Experience with Mimecast or other Spam service

• Familiarity with ManageEngine Service Desk

• Familiar with IT projects process