Client Account Manager – IT Industry

Permanent

Halesowen, West Midlands

Salary: £28,000 to £34,000

As an Account Manager your main role will be to proactively support customers while building strong and long-lasting relationships. The successful candidate will have worked in an IT / Software / Hardware / Office Equipment / Managed Service Provider type industry currently.

Main Duties and Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting customer relationships.
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Manage the customer experience for your accounts to ensure clients are satisfied and engaged.
• Answer client queries and identify new business opportunities amongst existing customers
• Carry out regular client review meetings at least once a quarter possibly more frequent

dependent on client size and complexity.

• Produce client reports on account status and quotes as required
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Skills Required

• Customer Service/Support focus
• Natural communicator and relationship builder
• Excellent communication and presentation skills, both verbally and written
• Prior commercial experience working within an IT / Software / Hardware / Office Equipment / Managed Service Provider
• Driving License and own transport

The role will suit individuals currently working as Account Manager, Sales Executive, Business Development Manager and be living within a commutable distance of Lye, Halesowen, Stourbridge, Dudley, West Birmingham.

Monday to Thursday 9AM to 5.30PM and Friday 9AM to 5PM.

Please contact James Aust if this role is of interest.