We are representing a leading technology provider specialising in delivering solutions to manufacturing businesses specialising in MRP software Tricorn and supporting applications. This position is ideal for you if you have a strong focus on customer satisfaction and enjoy working in partnership with clients and project delivery teams to deliver software demonstrations, implementing solutions and providing hands-on training. This role involves taking ownership of customer onboarding and product delivery with manufacturing clients, in a controlled project environment. Building strong relationships with the customers from the get-go and ensuring effective communication is always maintained through to the effective handover of customers into our support function

• Have a high standard of understanding of  the companies implementation process, delivering repeatable projects to highly satisfied customers and within the project timescales/deadlines.
• Adhered to standard operating procedures to drive successful software implementations.
• Create & manage customised project plans that are client-specific and provide continuous oversight of project assignments, capacity planning, project profitability, & customer success goals.
• Provide the implementation manager with information required for the sales & marketing teams to develop and deliver successful customer implementations and grow customer accounts.
• Have a strong understanding of the product and development projects to ensure delivery of services to new & existing clients.
• Gaining a strong understanding of the customer digitisation journey and from this becoming highly confident in training customers through their project and beyond.
• Highlighting any business risks that could delay the customers agreed timescales.
• Recording any lessons learnt from customers so can make continuous improvements to your service.
• Any other Ad Hoc Implementation team activities/tasks
• Demonstrates leadership skills in supporting customers with their end goal.
• Effective communication style and skills in customer management.
• Achieve KPI’s throughout the month in supporting continuous improvement.
• Proven experience with establishing customer focused KPIs with the goals of meeting & exceeding customer satisfaction.
• A creative problem solver, you are adept at adapting to emerging issues and resolving them efficiently or escalating them as appropriate.
• Experience working in a fast-paced environment with multiple short lifecycle implementation projects.
• Proficient in the use of collaborative software tools such as MS Teams and Monday .com
• Ability to deliver customer demos.
• Good knowledge of SQL and report writing 

This is a fantastic opportunity to join a fast growing, award winning business with a supportive and collaborative culture that is very clearly evidenced. This role has a competitive starting salary together with a car allowance as well as an attractive benefits package including 25 days holiday plus your birthday off and a target driven annual bonuses and salary increases.

For an information conversation please contact Mel on (phone number removed).