Helpdesk Support
Posted 10/04/2024 by Fusion People Ltd
Role: Helpdesk Support
Location: Derby
Duration: 5 month
Rate: £120 per day
Duties:
- IT Equipment Setup & Handover to Users within the Business
- IT Equipment Asset Management / Stock Control
- Incident Management - Resolving all IT Incidents / Service Requests which are under your remit.
- Basic Network Connectivity Demands
- Basic Network Incident Management Troubleshooting
- Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT.
- Windows Active Directory - Domain Account & Access Rights Management
- New Site Setups & Decommissions
- Network Connectivity - LAN & WAN
- IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup.
- Printer Connectivity Demands - Connecting users to printers / Local Contact for Printer Delivery / Collection
- Provide Local Users with IT Guidance
- Provide Support & Assistance to IT Senior Site Manager as and when required.
Knowledge & Experience
- Ability to troubleshoot basic IT laptop hardware, software, and network faults.
- At least 12 months experience of working in an IT support environment.
- Able to follow defined processes and procedures and apply logical thinking when required.
- Ability to work alone but also possess good team player mentality.
--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
- Type:
- Contract
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 783734_1712734483
- Job ID:
- 221444263
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