ICT Systems Trainer

Birmingham, B37 7YN (Hybrid)

£36,905 - £41,999

Permanent, Full Time

(37 Hours, Monday – Friday)

We are brave, we are ambitious, we are honest, and we are Citizen!

Do you want to work for an organisation that supports work life balance? If so, we may have the opportunity you have been looking for.

At a time of considerable change for the group, we are looking for a passionate, motivated, and experienced system trainer and to join our ICT team. This is a pivotal role as you will be responsible for the training and deployment of existing systems, modifications, and new applications within Citizen.

As ICT Systems Trainer, you will be expected to manage many competing priorities and projects, working collaboratively with partners across the business to ensure the delivery of quality outcomes.

In return we will provide you with interesting experiences, encourage you to innovate and give you the opportunity to make a positive difference in our society.

As an ICT System Trainer we need you to have:

• A level or above education, European Computer Driving Licence (ECDL) or relevant Training experience
• Excellent Communication skills. Able to work as part of a team.
• Ability to interpret and analyse technical data to provide clear and concise information to non-technical staff.
• An understanding of modern project management techniques.

We would be really excited if you have:

• Experience of working in the Housing sector.
• Experience of Delivering products and services which are innovative.

Our people are everything and we offer:

• Opportunities for salary progression
• IT equipment to allow some optional home working
• ‘Live work better’ scheme which actively encourages work-life balance
• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen matches up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 22nd April 2024

Interview date: To be confirmed