Helpdesk Advisor
Posted 08/04/2024 by Project Start Recruitment Solutions
This is a fantastic opportunity for an enthusiastic candidate with a positive outlook to join a fast-growing company and become a key member of a busy Helpdesk team.
We are looking for an experienced Helpdesk advisor to join our highly skilled technical team who are responsible for managing and maintaining queries from business customers.
Responsibilities:
- Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements
- Support mobile systems for both the company and clients
- Provide technical support to field operatives and mobile device users
- Carry out Operating System re-loads, Stage Devices for deployment
- Provide quality and assurance for our customers
- Be an ambassador for the team in all interactions with clients & business managers
Some knowledge of the following would be of benefit:
Android operating systems, SOTI MobiControl (or another MDM platform), Freshdesk (or other Customer support software packages)
Requirements:
- Warehouse Management or ERP systems, WiFi Infrastructure.
- Demonstrable interest in Technology and IT
- Excellent spoken and written English
- Good organisational and fault-finding skills
Hrs - Monday to Friday 8:30am – 5pm in Avonmouth
If you are looking for a Helpdesk role in a welcoming and friendly business then please send your cv through now.
- Type:
- Permanent
- Start Date:
- 22/Mar/2024
- Contract Length:
- Perm
- Contact Name:
- Login or register to view
- Job Reference:
- 4049/2024
- Job ID:
- 221433715
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