Application Support Engineer
Posted 08/04/2024 by Exact Sourcing Limited
Our client in Cambridge is looking for some to join their team as Application Support Engineer. The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changes
The company offers great benefits and on site parking close to the heart of Cambridge, once weekly travel to London is also required for this role, this is a really great opportunity for someone to make their own and grow with the company as they take on more support.
As the Application Support Engineer you will:
By applying for this Application Support Engineer role, you are agreeing to your CV being held in our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.
We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.
If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.
Exact Sourcing is an equal opportunities employment agency.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users. You will work to maintain strong working relationships and ensure resolution of system issues, provide training and support as well as on-boarding new team members and Application changes
The company offers great benefits and on site parking close to the heart of Cambridge, once weekly travel to London is also required for this role, this is a really great opportunity for someone to make their own and grow with the company as they take on more support.
As the Application Support Engineer you will:
- Promptly respond to requests submitted via ticketing system
- Identify and provide training for end users
- Create and maintain Manuals
- Assist with projects from Stakeholders
- Application fixes and enhancements
- On-boarding new team members
- Perform system audits
- Bachelor’s degree, or other related work experience
- Excellent troubleshooting and analytical skills
- Great communication and training skills
- Exceptional attention to detail
- Proficient with MS Office 365
- Experience using Smartsheet and PowerBI and SDL advantage
- Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.)
By applying for this Application Support Engineer role, you are agreeing to your CV being held in our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us.
We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks.
If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.
Exact Sourcing is an equal opportunities employment agency.
- Type:
- Permanent
- Start Date:
- immediate
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- TCT/177
- Job ID:
- 221432057
- Applications:
- Less than 10
Remember: You should never send cash or cheques to a prospective employer, or provide any financial information. Please get in touch if you see any roles asking for payments or financial details from you. For more information, visit jobsaware.co.uk.
