Role - 2nd Line Support Role

Duration - 6 months with likely extension

Rate - £180 p/d (inside IR35)

Location - Liverpool Street

Tech Stack

• ITFL
• ITIL
• Desktop / Citrix / Office

Tasks

• Provide English language support to colleagues across EMEA Region with awareness of and consideration to differing cultures and/or languages.
• Provide cover to IT support contact number, answering calls, creating tickets, and escalating as required.
• Provide support to walk-up and email requests, dealing with tickets, and escalating as required.
• Administer various IT environment (i.e. PC build and configuration, Application software, SCCM, Printing)
• Liaise, coordinate and monitor the escalation to 3rd level support groups.
• Provide primary support to video conferencing environment.
• Perform daily checks of office printer environment, logging tickets and escalating to 3rd level resolver groups when exceptions are identified.
• Perform daily checks of conference and meetings rooms (including VTC rooms), logging tickets and escalating to 3rd level resolver groups when exceptions

Additional Tasks

• Support of Systems infrastructure team when requested - Core systems infrastructure comprises Lenovo/HP/Dell workstations and HP/Cisco Blade Server technology running Windows OS, EMC SANs, Avaya and IPC telephony systems and Cisco Networks.
• Workstation hardware and software build
• Maintain automated build for workstations and servers
• Administration, configuration and support of workstation and server infrastructure.
• To have a very good knowledge of infrastructure and to be able to support and enhance that infrastructure through the use of industry
• standard management tools.
• To be able to build new workstations to requirements specified by other team members.
• Administration, configuration and support of desktop operations.
• Maintain high availability production environment.
• Administration and support of the workstation and printer
• environment at all sites including business continuity site.
• Ensure that the workstation and printer environment are fully operational and ready for use 24/7
• Workstation patching, test and deploy patches to ensure stability of environment

GCS is acting as an Employment Business in relation to this vacancy.