Job Title: Project Manager

Location: Newbury (up to 2 days remote working)

Salary: Competitive

Job Type: Full time, Permanent

Start Date: ASAP

An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually.

About the role:

The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service.

You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks.

This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role.

Responsibilities:

• Build strong relationships with all clients and vendors
• First point of contact for several clients, including high-profile hospitality clients
• Ensure all project activity is managed in line with standard processes and policies
• Plan, monitor, and manage costs, timelines, and resources for successful delivery
• Provide accurate reporting and updates to all internal and external stakeholders
• Ensure issues and risks are effectively managed and take action to resolve them accordingly
• Ensure all key decisions and actions are captured
• Manage any project dependencies and impacts across business functions, liaising with other project team members as required
• Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately.
• Manage the relevant supplier relationships
• Manage the transition of the project into BAU
• Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared
• Ensure the project team is communicated with and fully informed at all times.
• Take ownership of client escalations, liaising with both internal teams and vendors where necessary
• Conduct service reviews and assist with contract renewals

Experience:

• Project Management experience or exposure to projects within hospitality
• Experience in delivering IT projects would be advantageous
• Experience in the hospitality industry would be advantageous but not essential
• Proven ability to understand a client's business environment and motivation and translate this to affect
• A good all-round knowledge of IT principles

Personal Attributes:

• Friendly and professional
• Commercially astute
• Understands key financials
• Excited about tech and able to convert this in a way that engages stakeholders
• Recognises the importance of frequent and clear communications
• Feel that every day is a day of learning and knowledge
• Disciplined, with the ability to priortise and execute tasks under pressure
• Harnesses pressure to deliver results
• Full UK driving licence & access to a vehicle as some projects will require you to work from client sites.

Why join us?

• We make work life balance a normal, not a benefit
• A fun and productive place to work
• Workplace Pension
• Comprehensive in-house and external training offered
• Competitive salary that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Please click on the APPLY button to send your CV for this role.

Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.