Service desk team lead

Mainstay is proud to represent a leading managed service provider, that is currently in a growth phase and is seeking a service desk engineer to lead a team with this organisation.

As a service desk team lead, you will be joining an organisation that provides leading-edge secure solutions to its customers. This organisation supports several public sector organisations, such as defense, blue light, Science/ medical, and research departments. You will be leading a team of like-minded individuals who operate in an agile environment. This is a fantastic opportunity where you will support technical 1st line issues and act as an escalation point within the team.

As a service desk team lead you will be serving as a team leader for an experienced team that acts as the first point of contact for internal and external customers, ensuring prompt and professional communication via various channels (desk, phone, email). You will also act as a point of escalation of complex problems to other support teams when necessary

The successful service desk team lead will have:

• End-user computing experience
• Windows 10, O365 technical support experience
• Active Directory Administration
• Strong knowledge of ITIL best practices
• Outstanding customer service and communication skills.
• Experience collaborating with internal teams and external suppliers.
• Strong analytical and problem-solving abilities.
• Experience managing and leading a team, providing mentoring
• Excellent time-management and organizational skills.
• Willingness to challenge and improve existing processes constructively.
• Ideally previous management experience

This role will primarily be based on site for this client in Swindon, successful candidates will need to be in a commutable location. Key benefits for this role will include a training and development plan, a discretionary bonus, and a subsidised healthcare scheme.

If you are a service desk team lead looking for a new opportunity, please apply now for consideration.