Job Title: IT Support Technician- Audio Visual

Location: Tring

Site based

Salary: £50,000-£57,000 DOE

Monday - Friday - 9am-5pm

Benefits:

• Vitality Health Insurance plan
• 25 days Annual Leave plus Bank Holidays and 3 days leave gifted during Christmas (leave increases 1 additional day per year served up to 25 days)
• Company Pension Plan
• Salary Sacrifice Scheme
• Death in Service
• Free onsite parking
• Free fair-use EV charging
• Bike to work scheme
• Pet-friendly office
• Flexible working opportunities
• On-the-job Training and Development opportunities

The Company:

We are an award-winning supplier of video equipment and crew to some of the most exciting visual shows in stadiums, arenas, fields and theatres across the world. We are an exciting, growing and evolving company, and are a people business through and through. We are looking for an experienced IT Support Technician to join our team as we have bold and ambitious growth plans in 2024 and beyond.

The Role:

As an IT Support Technician, you will play a key part in our growth and operational efficiency through overseeing IT systems and assets, assisting with upgrades and fixes, providing training and support to Project and Technical Teams.

Key Responsibilities:

• Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Managing all MDM system such as Kandji
• Researching and evaluating emerging technologies, hardware, and software
• Serving as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Google Workspace, iAuditor, SigninApp, Missive, DoorFlow and Notion
• Installing, configure, and support workstation software, hardware, printers, and phones.
• Analysing staff needs, identify vulnerabilities, and boost efficiency and accuracy.
• Executing systems and network design, documentation, implementation, testing, and administration, and ensuring components meet business needs and work together seamlessly.
• Implementing applications and software upgrades and troubleshoot any performance issues.
• Maintain all SAAS services, including the provisioning of new user.
• Training employees in using software and hardware, and provide technical support when needed.
• Supporting technical department in lifecycle management of rental assets, including automated testing, licensing and imaging systems.
• Assisting technical department in configuring show networks, including knowledge of VLAN's, IGMP, Level 3 Routing

Experience and Skills Required:

• Previous IT Support experience
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Deep knowledge of Mac and PC computer systems, including the management and imaging of those systems.
• Excellent IP networking skills
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information.
• Keen interest in all things technolcy

Preferred Experience andQualifications:

• Bachelor's degree (or equivalent) in computer science
• Project Management experience

In Return:

If successful within your application you will receive a fantastic annual salary of between £50-£57K per annum, 25 days annual leave plus bank holidays plus benefits.

In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff.