Business Analyst - Stourbridge - 33/36k

ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Stourbridge, Cambridgeshire.

Role - Business Systems Analyst 

The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure.

Key Responsibilities:

• Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools.
• Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner.
• Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements.
• Monitor and report on key performance metrics related to system functionality and user satisfaction.
• Oversee the management of network printers, including deployment, consumables, and usage statistics.
• Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures.
• Coordinate with third-party suppliers for hardware and software auditing.
• Provide backup support within the IT team to ensure uninterrupted service levels.
• Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems.
• Deliver IT induction training to new staff, facilitating their integration into the business.
• Deploy new IT hardware across the organization as needed.
• Perform additional duties as delegated by the Group Head of IT and/or Chief Executive.

Required Experience:

• Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable.
• Experience in IT back office/systems administration and desk side support.
• Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred.

If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.