Fantastic opportunity for a senior applications analyst to join a leading organisation based in Birmingham on a 2 year fixed term contract. Paying up to £54,000 base + 40 days annual leave and a 14.5% pension. Hybrid working.

Role Summary

The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as agreed with our customers.

Main Duties

Service Level Management

Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service.
Creates and maintains a catalogue of available services.
Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria.
Manage application enhancements designed to improve business performance, maintain all associated documentation, investigates issues, and provides advice on application security, licensing, upgrades, backups, and disaster recovery needs.
Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends to prevent future incidents.