People Operations Manager
Location: Remote/London/Portsmouth
Salary: £38,000 - £44,000
The People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. They will report to the Senior People Ops Manager.
This is a hybrid role in the UK, with travel to sites in either Central London or Portsmouth as required for management and team meetings, this will be approximately twice per month.
Responsibilities:
* To be responsible for the On-Boarding and orientation of all resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies, and working methods to function effectively.
* To undertake objective setting for all members of the Consulting Services (CI&S) team and then to work in a matrix structure with the Practice Leads to monitor in accordance with the Performance Review cycle.
* Ensure all team members are operating to the required level and manage any escalations regarding performance-related issues in association with Senior People Operations Manager and CSD.
* To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale.
* Work with Practice Leads/Vendor Management to ensure appropriate technical training and certifications are in place to enable the business to maintain vendor certifications.
* To undertake regular 1:1's with members of the team to ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees.
* Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions.
* To monitor attendance, approving holiday requests (in consultation with practice leads) as well as ensuring that any ad-hoc absences or those due to sickness are appropriately approved, recorded, and managed.
* Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims.
* To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way.
* To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner.
* To be responsible for the off-boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner.
Qualifications:
* Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential.
* Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects.
* Strong influencing, persuading, coaching, and negotiating skills.
* The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction.
* Must be capable of multitasking in a busy, high-volume environment and can effectively manage time, prioritise tasks and work within deadlines.
* Must be well organised with keen attention to detail with demonstrated effective follow-up skills.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.