Senior IT Field Engineer
Posted 04/04/2024 by Mainstay Recruitment Solutions Ltd
Mainstay Recruitment is actively seeking a Senior IT Field Engineer for an innovative managed service provider supporting SMEs and the educational sector.
Job Details:
- Working Hours: 08:30 – 17:30 (40 hrs per week)
- Location: Head Office – Worcester
- Salary: £30,000.00-£40,000.00 per year, depending on experience
Key Responsibilities:
As a Senior IT Field Engineer, you will provide comprehensive technical support and expertise to clients while on-site, ensuring efficient resolution of IT-related issues and seamless operation of systems and networks.
- Act as the technical point of contact for the customer while on site.
- Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects.
- Provide all aspects of IT support as required by the customer.
- Prioritize tickets in accordance with customer requirements.
- Ensure all networked devices are up to date with necessary security patches, firmware, and Anti-Virus definitions.
- Complete service reports to record work carried out during site visits.
- Install and configure hardware, software, and networking equipment as required.
- Troubleshoot and diagnose hardware, software, and network issues.
- Support colleagues with technical issues and contribute to the development of services delivered by the company.
- Adhere to SLAs with customers and complete work within agreed timescales.
- Provide cover for the service desk where required.
- Deliver 2nd and 3rd line remote support to customers where required.
- Always adhere to information security policies.
- Liaise with colleagues and 3rd parties as required to provide solutions to customers.
- Produce documentation for use both by the company and our customers.
Person Specification:
The ideal Senior IT Field Engineer will need to:
- Be a confident communicator at all levels, both written and verbally.
- Take a proactive approach to IT support and show initiative in your day-to-day work.
- Manage your time effectively, multitask, and prioritize your workload.
- Have a willingness to travel to, from, and between customer sites daily.
- Have a logical and thorough approach to problem-solving.
- Be willing to continually learn new skills and share subject knowledge with others.
- Positively represent the company and always offer excellent customer service.
Technical Skills and Experience:
To be considered for the Senior IT Field Engineer role, you will need to have experience with:
- Windows Server (2012 to current) in a production environment (including installation).
- Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS.
- Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking.
- Deployment and management of Windows 10/11 in a domain environment.
- Mass deployment of software applications to network devices.
- Modern backup technologies, strategies, and disaster recovery planning.
- Endpoint security solutions (AV, encryption etc).
- O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams).
- Network device configuration, e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies.
- Hardware upgrades for Servers and Workstations.
Additionally, desirable knowledge and/or experience areas include:
- MDM technologies (e.g. Intune, Jamf, Meraki, Miradore).
- M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licensing, Security & Compliance, On-prem to Cloud migrations.
- VoIP systems.
- Apple technologies (MacOS, iOS, iCloud, ASM).
- Audiovisual equipment.
- Storage systems & technologies (NAS, SAN, iSCSI).
Package / Benefits:
- 22 days annual leave + Bank Holidays, rising to 24 days after two years.
- Company Pension.
- Secure on-site parking (at HQ).
Additional information / Requirements:
- Full UK driving license.
- Own car to travel to sites (mileage expenses paid).
If you are ready to embark on an exciting career journey as a Senior IT Field Engineer, we invite you to apply now!
- Type:
- Permanent
- Start Date:
- 03/04/2024
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- V-33415
- Job ID:
- 221415899
- Applications:
- Less than 10
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