Degree-Level Apprentice Service Desk Engineer
Posted 04/04/2024 by Bridge Partners
Location: Cambridge
Salary: £18-20K
Job Type: Full time
Contract Type: Permanent
Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you!
Our superb Service Desk team are at the core of Bridge Partners, providing excellent customer service and technical support. Join our team and get ready to make a big impact!
About Bridge Partners
Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. We're all about long-term relationships that embody our core values of Clarity, Partnership, and Quality.
What we can offer you:
A day in the life
With this apprenticeship, you will be working towards a BSc in Digital and Technology Solutions with QA. For more information on what you will learn during this apprenticeship, please look at the course brochure.
During the programme, you will spend 80% of your time on the job, applying what you have learnt. This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.
Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.
Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users.
Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.
Monitoring client servers and backup data for anomalous behaviour, and adverse client impact.
Identifying and troubleshooting client backup failures.
You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.
As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support.
What we need from you
If you love tech, we want to know about it. You do not need to have already studied IT, but you will need to have a passion to learn more about it.
The ability to build strong relationships with the team and clients.
Excellent customer service: you must be a people person with patience and be able to communicate effectively.
Great problem-solving skills with the ability to see the challenge through.
A willingness to learn and develop your IT skills.
If this sounds like you, apply today!
REF-(phone number removed)
Salary: £18-20K
Job Type: Full time
Contract Type: Permanent
Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you!
Our superb Service Desk team are at the core of Bridge Partners, providing excellent customer service and technical support. Join our team and get ready to make a big impact!
About Bridge Partners
Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. We're all about long-term relationships that embody our core values of Clarity, Partnership, and Quality.
What we can offer you:
- Working with a friendly bunch of people who have passion and ambition!
- Certifications through our partnership with Microsoft.
- Profit share scheme.
- BUPA health insurance and enhanced pension scheme.
- 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us.
- Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking.
- Social events, such as go karting, pizza making, escape rooms and many more!
A day in the life
With this apprenticeship, you will be working towards a BSc in Digital and Technology Solutions with QA. For more information on what you will learn during this apprenticeship, please look at the course brochure.
During the programme, you will spend 80% of your time on the job, applying what you have learnt. This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.
Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.
Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users.
Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.
Monitoring client servers and backup data for anomalous behaviour, and adverse client impact.
Identifying and troubleshooting client backup failures.
You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.
As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support.
What we need from you
If you love tech, we want to know about it. You do not need to have already studied IT, but you will need to have a passion to learn more about it.
The ability to build strong relationships with the team and clients.
Excellent customer service: you must be a people person with patience and be able to communicate effectively.
Great problem-solving skills with the ability to see the challenge through.
A willingness to learn and develop your IT skills.
If this sounds like you, apply today!
REF-(phone number removed)
- Type:
- Permanent
- Start Date:
- 04/04/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 213052
- Job ID:
- 221415448
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