IT Service and Support Analyst
Posted 03/04/2024 by Castle Employment
As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include:
- Supporting operational technology across the business, including stock systems and machine software
- Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets
- Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics
- Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department
- Report recurring issues and highlight trends to assist in the development of action plans for improvements
- Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs
- Escalate serious or recurring issues to the management team to ensure minimum impact to the business
- A strong focus on customer service, and excellent communication skills
- A proactive mindset, and effective problem-solving skills
- A passion for IT and technology, and a strong desire to learn continuously
- Strong attention to detail, and a methodical approach to solving problems
- Experience in a similar role is essential
- Type:
- Permanent
- Start Date:
- 02/04/2024
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- V-75441
- Job ID:
- 221407987
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