COINS Support Analyst - Addlestone, Surrey

COINS Support Analyst required for a leading client based in Addlestone, Surrey. The successful candidate will play a key role in maintaining and optimising our application systems to ensure they meet the evolving needs of our business and customers. This position offers a unique opportunity to work on exciting projects, improve our operational efficiency, and contribute to our long-term success.

Hybrid- 2 days required on site per week

Key Responsibilities and Skills
* Experience in application support, IT support, or a similar role.
* Provide second and third-level support for our application systems, ensuring issues and service requests are resolved in a timely and effective manner.
* Work closely with the development team to troubleshoot and resolve complex issues, and implement long-term solutions to prevent future problems.
* Monitor application performance, identify potential improvements, and collaborate with the IT team to implement enhancements.
* Develop and maintain documentation for system configurations, processes, and service records.
* Conduct regular system audits and participate in the planning and execution of application upgrades and maintenance.
* Assist in training users on new features and functionalities, ensuring they are equipped to use our systems effectively.

Salary:
My client are offering a salary between £32,000 - £40,000 per annum depending upon experience.
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate review.
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Crimson is acting as an employment agency regarding this vacancy.