German speaking Technical Support Advisor

Posted 03/05/2024 by French Selection

Hounslow, Greater London
£29,500/annum + Bonus + Excellent benefits

German speaking Technical Support Advisor
Technical support, 1st line support, 2nd line support, IT, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in German, ,Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: up to £29,500 p.a. ( Depending on experience) + Bonus + Excellent benefits
Location: Feltham, Middlesex
Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.
Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308
Ref: 4191TG

*Full time permanent position*
*Working hours Mon-Thurs 8am – 5pm, Fri 8am – 3pm *
*Hybrid working system* - 2 days in the office / 3 days at home*

Please visit the French Selection UK website, vacancies section, search job reference:4191TG
Applications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale

Main Duties:
To assist and support Customers with technical questions and problems while providing outstanding customer service

The Role:
- Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media
- Resolve any issues from customers within a dedicated time frame
- Run tests following customer issues recording these findings for in house research.
- Keep up to date on products
- Ensure all correspondence is recorded and kept up to date
- Escalate technical customer issues as needed to the relevant departments
- Attend regular staff meetings and provide reports as needed

The Candidate:
- Fluent in German (written & spoken) essential
- Previous experience in technical support needed
- Knowledge of computer systems and networks beneficial
- Excellent communication skills
- Customer service focused
- Confident, proactive & dynamic
- Computer literate (excel, outlook, CRM system)

French Selection, is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

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