A Charity in the UK are seeking a Product Manager to set up a product function for them, manage a small team of system administrators and 3rd party relationships and take ownership of their systems estate.

The organisation have sites in London and Bristol and whilst you can be based at either site you will be needed at the Bristol office 1 to 2 times a month.

About the Role

The Product Manager plays a pivotal role at the Charity, capitalising on their recent and ongoing investments in technology and digital strategy.

You will be adept at striking the right balance among business requirements, user experience, and technological capabilities. Your primary focus will be on maximising organisational outcomes derived from innovation, investment, and digital strategy, with a specific emphasis on their core business products.

The core product portfolio encompasses essential systems such as the business-critical clinical system, national contact centre solution, HR Solution, and the Client Portal. Proficiency in understanding these products, along with key integrations, robotic process automation, and AI, is imperative. Additionally, the Product Manager will oversee a specialised team responsible for the day-to-day support of these products, fostering the adoption of ITIL/ITSM and Agile practices to enhance support and facilitate technical project delivery.

You will possess proven people managerial skills, a strong commitment to end-user satisfaction, and a track record of driving continuous improvement in dynamic environments. Collaborating with the Head of IT, you will contribute to evolving the support and service model for critical systems, including the definition of clear internal team and vendor/supplier roles and responsibilities. As the ultimate escalation point for system incidents and urgent requests, the role demands a calm demeanour and effective prioritisation skills on a regular basis.