My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis.

Job Purpose

To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained.

Responsibilities

The Employee’s work will be varied; however, the Employee’s primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group.

The role will include the following duties and responsibilities:

· Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals.

· Maintain a high degree of customer service for all support queries and adhere to IT service management principles.

· Manage 1st line / Triage relationships with external IT support service provider.

· Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation.

IT Infrastructure and Telecoms Maintenance and Development

· Maintain and monitor IT security across the network:

– Sonic Wall firewall and VPN awareness

– Endpoint Anti-virus – Sophos Central

– Messaging Controls and Filtering – Mimecast

– Compliance and End Point Management through Azure

– Maintain physical security - security alarms / door entry controls

· Administration of VOIP & Mobile phone systems – Teams Telephony / Avaya IP Office

· Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base

· Maintain and update Asset Registers and / logs on changes to key systems

Network Administration

· User account creation and device setup – joiner / leaver / changes / passwords etc.

· Perform all aspects of Microsoft Windows AD Server and Azure administration.

· Awareness of the IT Disaster Recovery plan

Additional Duties

· To assist with other departmental duties where necessary.

· As part of your employment, you may be required to travel to carry out the duties of your employment.

· Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management.

· Provide IT support for projects.

· Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary.

· Take due and reasonable care of oneself and others in respect of Health & Safety at Work

· Act in a manner that enhances the work and its overall public image.

· Contribute to the overall aims.

· In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals.

· Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager.

Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.

We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client