IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed)

IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site.

We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon,

Essex. This role reports directly to the IT Manager, contributing to the IT department's

mission by supporting 70+ users in operating our IT resources and supplying the

necessary services.

IT Systems Anayst - Pharmaceutical Engineering Position Overview

Provide systems and support for customer OT (Operational Technology) IT requirements: -

- Research, develop, and implement robust IT systems to support customer OT

- Assist with the development and implementation of the SQL database required for

customer OT

- Support other departments with customer OT issues and specialised applications

- Maintain specification and configuration records of OT implementations

- Interact and support customers when required

- Support with protocol testing of customer OT

- Generate IT procedures to support customer OT

Provide 2nd line support for users to ensure they can continue with their daily tasks: -

- Respond to support requests

- Assist users with application operations

- Resolve 2nd line support issues

- Assist with 1st line support issues when required

- Connect with 3rd party service providers

Follow IT processes to help maintain a high quality of service: -

- Ensure routine assignments are completed

- Maintain asset records

- Review process performance

- Generate IT process procedures

Assist with the implementation and development of IT resources: -

- Assist with the physical side of operations

- Be prepared to work outside office hours

- Research new technologies to align with DH objectives

Participate and engage with IT team interactions and contribute to the group effort: -

- Attend team meetings

- Communicate any ideas or concerns

- Assist with strategic decision making

- Assist with process development

Assist with encouraging a healthy environment for the IT department: -

- Keep department areas clean and tidy

- Ensure the IT inventory is organised

IT Systems Anayst - Pharmaceutical Engineering Position Requirements

- Knowledge of computer, network components and their functions

- Administrative knowledge of Microsoft Windows 10 client OS

- Experience with Microsoft Office applications

- Experiences working with Windows servers, active directory, and Microsoft 365

infrastructure

- Good knowledge of hypervisors, virtual storage area networks, and failover clustering

- Experience operating Microsoft Business Central would be beneficial

Record of Achievement

An IT qualification to demonstrate skillset, minimum requirement: -

- CompTIA A+ certification or equivalent

- Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors

IT Systems Anayst - Pharmaceutical Engineering Position Remuneration

Salary dependent on experience

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.