Tech Support Analyst - Expiring soon!
Posted 02/04/2024 by Just IT Recruitment
Tech Support Analyst - Build to rent operator
Location: London
Salary: £38,000 to £40,000 + benefits
Do you want to be part of a business that is doubling in size over the next 2 years? Do you have 2 solid years experience within the IT field?
If so, this role could be a perfect fit for you.
About the company
My client is predominantly based in London with 3 offices in and around London, and a further 2 opening in SE and Maidenhead
Position Overview
As a 1st/2nd line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues. The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.
Responsibilities
- Be the first point of contact for all IT issues/requests.
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops and peripherals
- Collaborate with other team members to resolve complex technical problems and ensure timely issue resolution and contribute to the development of proactive solutions.
- Install, configure, and maintain software applications, operating systems, and network components while ensuring compatibility, security, and optimal performance.
- Perform routine system maintenance, including updates, patches, security configurations and backup checks.
- Educate users on basic technical procedures and best practices to enhance their overall IT experience.
- Document and track support incidents, resolutions, and workarounds in a detailed and organized manner.
- Escalate unresolved issues to other team members or appropriate external vendors as needed.
- Assist in the setup and maintenance of user accounts, permissions, and security settings across various systems and Get Living applications.
- Provide user training and guidance on utilizing IT tools effectively, promoting self-help resources, and encouraging best practices.
- Document technical procedures, solutions, user guides and knowledge base articles to enhance the team's efficiency and support capabilities.
- Participate in IT projects, such as system upgrades, migrations, and deployments, contributing technical expertise and support as required.
Candidate Requirements
- Enthusiasm for technology!
- Essential experience of working in a ITIL environment.
- Experience in a technical support or helpdesk role supporting a Microsoft environment (ideally min. 2 years).
- Strong understanding of Microsoft operating systems and the Microsoft Office Suite.
- Understanding of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms.
- Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Knowledge of network protocols, connectivity, and basic network troubleshooting.
- Experience with remote support tools and techniques.
- Type:
- Permanent
- Start Date:
- 28/03/2024
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- JO0000028108_1712052526
- Job ID:
- 221395051
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