1st / 2nd Line support - Expiring soon!
Posted 02/04/2024 by Jumar Solutions
1st/2nd Line Support Engineer
Inside IR35
Warwick Based (On-Site)
6 Months
Key Responsibilities:
Inside IR35
Warwick Based (On-Site)
6 Months
Key Responsibilities:
- Responding to and resolving 1st and 2nd line support queries and incidents within agreed SLAs
- Providing technical assistance and guidance to end-users regarding Microsoft 365 applications and services
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Documenting support processes, procedures, and resolutions
- Collaborating with other IT teams to ensure effective problem resolution and service delivery
- Proven experience in providing 1st and 2nd line technical support
- Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive
- Experience in troubleshooting hardware, software, and network issues
- Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels
- ITIL certification or knowledge of ITIL processes (desirable)
- Type:
- Contract
- Start Date:
- 01/04/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- BH-17040
- Job ID:
- 221394288
Remember: You should never send cash or cheques to a prospective employer, or provide any financial information. Please get in touch if you see any roles asking for payments or financial details from you. For more information, visit jobsaware.co.uk.
