macOS and Windows IT Support Analyst

This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf.

This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too.

Main Purpose of the Role:

We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with.

Your Key Responsibilities:

• Being the first point of contact for all customers
• Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure.
• Responding and chasing up on the help desk providing levels of support.
• Dealing with automated and proactive alerts.

The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role.

Person Specification:

Essential Experience:

• macOS and PC support experience to a decent level. Troubleshooting and installing software / OS
• Network and Server knowledge.

Desirable Experience with:

• macOS
• Windows
• JAMF or Management systems
• Office 365 or Azure

Your Skills/Capabilities/Personal Attributes:

• Excellent telephone manner is required
• Be able to display a good aptitude to problem solving
• Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer
• To be supportive towards colleagues and assist needed
• Ability to work as part of a team and to use their own initiative

Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment