A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems.

Role Responsibilities

The company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle 500-700 calls per month. Your responsibilities will include:

• Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively.
• Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems.
• Providing users with regular updates as to the status of their issue.
• Identifying areas where the current IT systems can be improved.

Rewards

As an IT Support Assistant, you will receive:

• A starting salary between £26,000 - £35,000 (depending on experience)
• 25 days holiday (plus bank holidays)
• Optional membership of the company pension scheme
• Bonus scheme
• Initial training and mentoring from a senior Manager
• Future potential for bespoke professional development, relevant training courses etc
• Excellent opportunities for career progression within various departments

Requirements

To be successful in this IT Support Assistant role, you should have:

• Experience in a customer or technical IT support role
• Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organisation
• The ability to solve problems quickly and efficiently
• Convenient transportation access to Newbury

If you think that you have what it takes, apply today to find out more!