Technical Support Engineer - Automated Information Systems

Location: Northwood, GB

Contract Type: Full-time, On-site

Duration: Initial 7-month contract (Extension Likely)

Pay: £50 - £60 per hour (Dependent on Experience)

Overview:

Join a dynamic team as a Technical Support Engineer, providing essential support for Automated Information Systems (AIS). Under the direction of the AIS Core Section Head, you will play a crucial role in resolving technical issues and maintaining system functionality.

Key Responsibilities:

• Provide enterprise-level support to resolve technical issues, primarily through the IT Service Management (ITSM) ticketing system.
• Coordinate incident resolution in alignment with Service Level Agreements (SLAs) and allocate resources efficiently.
• Perform day-to-day System Administration (SA) of hardware and software, including MS Windows Server and locally installed applications.
• Assist with AIS Core Release Management, operational documentation, and disaster recovery planning.
• Collaborate with stakeholders to develop technical input for project planning and troubleshooting strategies.

Duties & Role:

• Maintain technical documentation and ensure Configuration Control data accuracy.
• Provide guidance to subordinate technicians and offer technical assistance to other staff.
• Contribute to the operation and maintenance of Audio, Video, and related systems.
• Stay informed about technological developments relevant to the role.

Skills, Knowledge & Experience:

• Vocational training or secondary education with 3-5 years of relevant experience.
• Proficiency in System Administration, MS Windows Server, Active Directory, and MS Exchange Server.
• Strong troubleshooting skills and practical experience in diagnosing network issues.
• Familiarity with system software installation, maintenance, and updates.
• Ability to investigate and coordinate the resolution of service problems effectively.

Requirements:

• NATO Secret Clearance or Equivalent required prior to commencing work.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.