The Role: 3rd Line IT Support Engineer

Location: Oxford

Salary: £40K

Do you want to work in a warm and friendly environment where you feel part of the team? Are you interested in enhancing your technical skills and career? Would you join a business that will prioritise your professional development and growth?

Yes? Great, get in touch ASAP! Dynamic Minds just might have the perfect opportunity for you!

We are delighted to partner with one of Oxfordshire’s leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. As a 3rd Line IT Support Engineer, you will be integral to customer satisfaction and business success. Adopting the title of trusted advisor, you will embark on routine client site visits, discuss, and implement IT strategies, and deliver complex IT projects in collaboration with the wider consultancy team. A fantastic opportunity for an individual who enjoys being consultative and making a tangible contribution to business operations.

The successful 3rd Line IT Support Engineer will be rewarded with a competitive basic salary and:

Benefits:

• Inclusive and support work environment
• Ongoing technical training and support
• Career progression opportunities
• Flexible working arrangements
• Sick pay
• Life insurance
• Retail discounts
• Cycle to work scheme.
• Free parking
• Health and wellbeing benefits
• Company socials
• Office entertainment e.g., digital games, ping pong table, etc.

Your Responsibilities:

• Provide exceptional proactive and reactive remote / onsite technical support to a variety of clients.
• Carry out reactive site visits and support the helpdesk team where required.
• Work with the consultancy manager to ensure all projects are delivered on time and within budget.
• Assume responsibility of all technical issues assigned to you.
• Manage your diary effectively and maintain an open line of communication with all clients, keeping them updated through progress reports.
• Execute technical projects such as infrastructure installations, migrations, and cyber security reviews.
• Identify new opportunities when dealing with non-contracted customers, offering relevant products and services.

Your Skills & Experience

• Previous experience as a Technical Consultant, 3 rd Line Engineer, IT Project Manager, or Infrastructure Engineer is essential to be successful in this role.
• Capable of configuring and maintaining Microsoft 365, along with migrations.
• Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software.
• Knowledge of firewalls, AV, or backup products / technologies
• Familiar with technologies such as WatchGuard, Sophos, and Datto
• Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment
• Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.)
• Proactive motivated approach to customer service
• Able to develop and maintaining relationships.