Role: Senior Field Engineer (Server)

Salary: £29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more

Location: Belfast

*MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED*

The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services.

Key responsibilities include:

• Independently and remotely troubleshooting a wide range of products in both software and hardware environments.
• Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK.
• Adherence to documented procedures and safety precautions, including ESD protocols.
• Demonstrating effective problem-solving skills and the ability to adapt and learn on the job.
• Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams.
• Ensuring compliance with processes, procedures, and contractual agreements.
• Striving to provide exceptional customer service and support to all CDW customers.
• Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales.
• Proactively collaborating with call allocators to meet SLAs in a cost-effective manner.
• Understanding and exceeding customer SLA requirements through initiative.
• Performing any additional tasks as directed by Senior Management.

Requirements:

• Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers.
• Hold a valid UK Driving Licence.
• Must be eligible for SC clearance.
• Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop.
• Have a minimum of 6 years of customer-facing experience in the IT industry.
• Demonstrate the ability to work independently across a diverse range of products.
• Exhibit outstanding communication skills.
• Showcase proven organizational and customer service competencies.
• Perform effectively under pressure.
• Maintain consistently high standards of quality and professionalism.
• Display excellent time management abilities.
• Collaborate effectively as part of a team to achieve operational excellence.
• Possess awareness of ITIL methodologies and best practices.
• Previous experience in a similar role is preferred.
• Show flexibility in adapting to the evolving needs of the team.
• Adhere strictly to company standards and procedures unless directed otherwise.
• Foster and nurture excellent customer relationships.
• Uphold high levels of punctuality, communication, attitude, competence, and service quality.
• Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable.

If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey!