2nd Line Support Engineer

Posted 02/07/2024 by Constant Recruitment Ltd

Rochester, Medway
£26,000 - £28,000/annum

2nd Line Support Engineer


Up to £28k

Are you looking for a local company to join in a 2nd line Support Capacity?

Great opportunity to upskill and undertake further training

Good progression to 3rd line if required

We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits.

We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services.

We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances.


  • Detailed knowledge of Microsoft Windows Desktop and Server
  • Experience of supporting Microsoft 365
  • Networking knowledge and experience
  • Full clean UK driving licence (for manual vehicle)
  • Candidate must pass DBS check

Nice to have:

  • Microsoft Professional Certification
  • Experience of deploying and managing Azure solutions
  • WatchGuard certification and experience
  • Experience of ConnectWise
  • Experience supporting Apple Macs
  • Create and manage scripts using PowerShell and Automate RMM tool
  • Management of hosted services for Web, Email and SQL databases

Personal Attributes:

  • Good team player
  • Passionate about IT
  • Positive and enthusiastic
  • Willingness to continuously learn and progress
  • Can communicate confidently
  • Professional and dependable
  • Able to work well under pressure and multi-task


  • Fun working environment and culture
  • 22 days per year holiday (plus bank holidays)
  • Pension after 3 months
  • Lunch provided everyday
  • Quarterly company events
  • Paid training & examinations
  • LinkedIn Learning account
  • Perkbox employee benefits programme
  • Free parking

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