Installations Engineer/1st Line Support (Audio / Visual Technology)

European Travel Involved

£30,000 - £35,000 DOE

Monday to Friday office hours - early finish on a Friday

(May involve some 'out of hours' technical support which will be remunerated at a generous overtime rate)

Wirral

Due to incredible business growth we are EXCLUSIVELY recruiting for an Installations Engineer/1st Line Support to join our hugely successful client in supporting their Key Account Client to deliver exceptional customer service, IT support and project delivery demands.

They have a hugely exciting future with plans to grow their business dramatically over the next 12 months which will have a fantastic impact on the development and internal promotion of their employees as well as additional recruitment.

This is a very busy and varied role, if you thrive working at speed where no one day is the same... this is the role for you!!

In your new role you will be serving as a point of contact for new stores/refits and providing technical support for Solution Delivery.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices, has exceptional organizational skills and draws energy from being part of a team.

Ultimately, you should be able to contribute to high quality customer service and achieving the team’s sales targets.

This is an exciting opportunity to join a vibrant team with a growing company who offer excellent benefits.

Key Duties and Responsibilities

• 1st line support for the installation team

• Configure Novastar, android, windows devices to each device.

• Work with the customer to ensure all technical data is captured

• Create content guides for one of the biggest sports retailers in the World and for the content creation team

• Liaise with software for all device types, resolutions, Spiceworks tickets etc.

• Create handover for the support team

• Rename all EVK’s in cloud during the installation period

• Log all EVK’s/IP’s/SN’s at the installation period

• On large flagship stores you are required to do the on-site support at the store.

• Potential trips to Europe to support the installation team for go live.

Requirements

• Proven experience within go live support

• Hands on experience with ERP & CRM software and MS Office (MS Excel in particular)

• High level understanding of IT/AV

• Excellent organizational and multitasking skills

• A team player with high level of dedication

• Ability to work under strict deadlines

• Confident telephone manner and excellent communication skills

Please click on the link to appky - ensuring all your CV and contact details are up to date.

We look forward to receiving your application.

Avid Personnel