2nd Line Support Engineer

Posted 23/04/2024 by Fresh Perspective Resourcing

Lancaster, Lancashire
£27,000 - £32,000/annum

Are you a technical wizard with a knack for customer service?

Have you got a brain for problem solving and an eye for detail?

Is this sounding a bit like you…

Great news… we’re hunting for an amazing 2nd line support engineer to join a company on the rise!

You’ll be exposed to a massive variation of work and get stuck into some exciting projects

Are you ready to step up to the plate and be the best 2nd Line Support Engineer in the land?

Get Applying!

As a 2nd Line Support Engineer, your responsibilities will include…

  • Resolving escalated first line tickets in a timely manner whilst adhering to company SLA’s
  • Support in proposals for customer products ensuring that the best solution is delivered
  • Help to onboard new customers, providing great service through seamless process
  • Provide onsite support to a range of clients with a customer centred approach
  • Delivering agreed customer support projects to a high standard in a prompt manner
  • Assisting in the training of 1st line engineers with the solution to escalated tickets

We are looking for 2nd Line Support Engineer with the following skills and experience…

  • Strong IT background preferably with experience working within an MSP
  • Knowledge on Windows Server, Backups, Virtualizations, Office 365, Windows OS and more!
  • Passion for delivering great customer service both remotely and in person
  • The ability to manage multiple customer needs whilst being organised and decisive
  • Be efficient, adaptable, flexible and the best team player in the land
  • Able to use own vehicle for work/client visits, and hold a clean UK driving license

In return, the successful 2nd Line Support Engineer will receive a salary of £25,000 to £30,000, plus the following benefits…

  • 21 days holiday plus bank holidays
  • Annual bonus depending on both company and personal performance
  • Team building
  • Christmas party & vouchers
  • Financial support with various health and wellness services

If you’re interested in this 2nd Line Support Engineer position, then send your CV over to us today!

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