IT Support Officer (1st / 2nd Line Support)

Posted 6 days ago by Hudson Shribman

South East
£30,000 - £35,000/annum

IT Support Officer (1st / 2nd Line Support)                                  £c30-35k+ Benefits

South East                                                                                          ABJ6998



MUST HAVE OWN transport 

As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices.


Key Responsibilities

  • Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment.
  • Provide 1st and 2nd line IT support for users via the IT Service Desk.
  • Support end users in a physical and virtualised (VMWare) environment.
  • Configuration & installation of hardware & software for desktop and mobile devices.
  • Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible.
  • Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately.
  • Flexibility to travel when needed between locations and remote support of other offices.
  • Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel).
  • Carry out any reasonable duties as identified by your line manager or team leader
  • Positively represent the company to our customers and suppliers
  • Ensure compliance with our ISO standards. 
  • Fully participate in the company's performance management and development programmes.
  • Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
  • Ensure compliance with health and safety requirements.


  • Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
  • Windows 10 and Windows 11, VMWare
  • Microsoft Exchange
  • Experience with desktops, laptops, mobile devices, printers, telephone system.
  • Some commercial experience in a SME organisation

To Apply: Please contact Alison Basson, job ref ABJ6998 on (phone number removed) or preferably apply to 

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