IT Systems Analyst

Basildon, Essex

Full time, permanent

Mon – Friday Days

Our Essex based client is a specialist machinery manufacturer employing approximately 70 staff at their purpose built design, engineering and office building near Basildon.

The basic equipment is made abroad and is then shipped over for final assembly, adding controls and ancillary equipment before being tested and shipped to the customer

All panel building, wiring and PLC programming is done on site and various other departments specialise in pneumatics, mechanical systems, machining, machine assembly, commissioning and documentation.

We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services.

Experience

• Knowledge of computer, network components and their functions
• Administrative knowledge of Microsoft Windows 10 client OS
• Experience with Microsoft Office applications
• Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure
• Good knowledge of hypervisors, virtual storage area networks, and failover clustering
• Experience operating Microsoft Business Central would be beneficial

Record of Achievement

An IT qualification to demonstrate skillset, minimum requirement:

• CompTIA A+ certification or equivalent
• Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors

Role Responsibilities

Provide systems and support for customer OT (Operational Technology)

IT requirements:

• Research, develop, and implement robust IT systems to support customer OT
• Assist with the development and implementation of the SQL database required for customer OT
• Support other departments with customer OT issues and specialised applications
• Maintain specification and configuration records of OT implementations
• Interact and support customers when required
• Support with protocol testing of customer OT
• Generate IT procedures to support customer OT

Provide 2nd line support for users to ensure they can continue with their daily tasks:

• Respond to support requests
• Assist users with application operations
• Resolve 2nd line support issues
• Assist with 1st line support issues when required
• Connect with 3rd party service providers

Follow IT processes to help maintain a high quality of service:

• Ensure routine assignments are completed, Maintain asset records, Review process performance, Generate IT process procedures

Assist with the implementation and development of IT resources:

• Assist with the physical side of operations, Be prepared to work outside office hours, Research new technologies to align with company objectives

Participate and engage with IT team interactions and contribute to the group effort:

• Attend team meetings, Communicate any ideas or concerns, Assist with strategic decision making, Assist with process development

Assist with encouraging a healthy environment for the IT department:

• Keep department areas clean and tidy, Ensure the IT inventory is organised,