As Quality Manager you will manage all aspects of sustaining our current standards and to advise on adjustments or growth in this area going forward. The Quality Manager is responsible for developing and maintaining A&O IT Group’s quality management system to ensure compliance with industry standards and regulations. You will be implementing and overseeing quality control processes, conducting audits, and driving continuous improvement initiatives to enhance product/service quality.

We are currently accredited to following standards: ISO9001 (Quality Management), ISO14001 (Environmental Management), ISO27001 (Information Security) and ISO 22301 (Business Continuity), ISO 45001 (Occupational health and safety management systems).

Key responsibilities:

Quality Management System

• Develop, implement, and maintain a robust QMS in accordance with relevant industry standards and regulations.
• Ensure that all processes and procedures are documented, communicated, and consistently followed across the organisation.

Quality Assurance

• Establish and enforce quality assurance procedures to guarantee the quality and reliability of products or services.
• Conduct regular inspections and audits to identify areas for improvement and ensure compliance with quality standards.
• Process Improvement: Drive continuous improvement initiatives to enhance efficiency, reduce defects, and optimise processes.
• Collaborate with cross-functional teams to implement corrective and preventive actions.

Supplier and client-related quality management

• Evaluate and monitor supplier performance to ensure the delivery of high-quality resources.
• Collaborate with suppliers to address quality issues and implement corrective actions.
• Consult on client agreements to ensure A&O IT group continues to adhere to service terms, as regards legal compliance and quality standards.

Training and development

• Provide training to employees across the organisation on quality management principles, processes and tools
• Work closely with department heads to ensure team adherence to quality management requirements
• Foster a culture of quality to ensure that all team members are aware of their role in maintaining high standards.

Quality metrics and reporting

• Establish key performance indicators (KPIs) to measure and track the effectiveness of the quality management system.
• Generate regular reports and communicate quality performance to senior leadership.

Qualifications

• Bachelor's degree in a relevant field
• Proven experience as a Quality Manager or in a similar role, with specific experience of ISO standards and subsequent requirements such as, ISO 45001 – Occupational health and safety management systems, ISO9001 (Quality Management), ISO14001 (Environmental Management), ISO27001 (Information Security) and ISO 22301 (Business Continuity).
• Lead Auditor auditing qualification or experience
• NEBOSH Diploma or equivalent desirable
• In-depth knowledge of quality management principles, standards, and regulations (our current standards are listed above)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience working in an international business an advantage.

We offer:

Competitive salary

An excellent benefits package, including:

Hybrid working (3 days in the office)

25 days annual leave

Contributory pension at 4%

Healthcare cash plan, including access to video GP appointments

Health and wellbeing programme

Employee retailer discounts

Life assurance

Regular career development check-ins and support

Modern office environment with regular employee-first events and perks

We are an equal opportunities employer and encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important to us that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.