2nd Line Support Engineer
Posted a week ago by Uniting People
Monday - Friday 8.30am-6.00pm
20 days holiday + BH
Salary: up to £28k DOE
A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site.
- As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager.
- Provide first-line support to customer queries and requests for help via telephone.
- As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available.
- Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available.
- Perform specific tasks or projects as allocated by the Director or a Senior Engineer
- As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections.
- Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise.
- Ensure that customer technical documentation is kept accurate and up to date in the approved format.
- Develop your own skillset to embrace new technologies.
- Assist with the professional development of Junior Engineers.
- As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks.
- Manage security options and software in computers and networks to maintain privacy and protection from attacks.
- As the ICT Technician you will perform regular upgrades to ensure systems remain updated.
- Troubleshoot system failures or bugs and provide solutions to restore functionality.
- Arrange maintenance sessions to discover and mend inefficiencies.
- Keep records of repairs and fixes for future reference.
- Offer timely technical support and teach users how to utilize computers correctly.
Candidate Requirements
- A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential
- Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls
- Exceptional customer facing skills
- Full clean driving license due to travelling to customer sites
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- PERM204
- Job ID:
- 220973524
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