Technical Build Engineer

We have an exciting opportunity for a Technical Build Engineer to join our Operations team.

Based at our Ilkley office and reporting to the Operations Manager, the Technical Build Engineer will play a crucial role in delivering a first class experience for new and existing customers, whilst maintaining minimum downtime for customers throughout the onboarding process for new installations and change management projects. This role requires technical expertise, excellent communication skills and a customer focussed approach.

Key responsibilities of this role:

• Deliver installations on-time, ensuring a positive first-time experience for customers

• Promote knowledge transfer to customers to support customer self-management for provided services
• Prepare and plan bespoke installations
• Provisioning new customer circuits
• Plan and complete migrations of customers' services across available platforms
• Visiting customer premises as and when required to provide on-site assistance
• Undertaking analysis of systems or circuits and provide reporting
• Communicate effectively with key stakeholders to resolve issues

How we'll support you:

• Full structured training will be provided.
• Regular 1-1's with your line manager to review progress and provide support.
• Annual performance review.
• A friendly, welcoming and supportive culture.
• Development opportunities.

Working Environment

We offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 3 days per week. Therefore you will need to be within a reasonable commute of this office.

Our Technical Build team hours are 8.30 am - 5.30 pm Monday to Friday.

Requirements

• Excellent troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members at all levels.
• Good organisational skills and ability to multi-task.
• Good knowledge of networking, security, VoIP and broadband technologies.
• Knowledge of web filtering technologies.
• Strong understanding of Microsoft technologies.
• Basic understanding of routing protocols.
• Good understanding of DNS.
• Experience of firewall configuration and supporting Fortinet technologies.
• NSE4 or above (preferred)

Benefits

• Salary up to £28,000 pa, depending on experience
• Up to 25 days holiday per year plus Bank Holidays
• Christmas shopping day in December.
• Hybrid working.
• Company events.
• Company pension - 5% employer contribution
• Referral programme.
• Contractual sick pay.
• Employee Assistance Programme.
• Contractual maternity and paternity pay.
• Health Cash Plan.
• Non-work related training allowance.
• Volunteering day.
• Day off for your birthday.

Closing date for applications: 13th May 2024.

NO RECRUITMENT AGENCIES

Who we are

Schools Broadband, a division of Talk Straight Ltd, is now the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

With steady year on year growth since our inception in 2007, we are a rapidly growing company with a talent pool of over 60 employees who we place at the centre of our success.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.