Are you ready to play a key role in propelling organisations on their data driven journey?

Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.

Our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.  Our people and culture are our highest priority in all we do. Measurable feedback is captured annually to ensure we continue to improve and develop our offering.

If these values are important to you, and you are looking to take the next step in your career with an established and growing company, we’re delighted to share a newly created opportunity to join the Sword team in the role of Senior Network Engineer.

Sword Ping Network Solutions are looking to appoint a Senior Network Engineer to provide a key role supporting our clients across various sectors. The role will be based on a flexible working model however working on client sites periodically will also be a requirement of this role.

We are seeking someone with exceptional technical and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of Cisco Products and be able to demonstrate a logical and methodical approach to troubleshooting.

Candidates must have excellent communication skills and be able to take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues through to resolution.

Responsibilities

• Provide expert level support to all clients and act as an internal point of escalation for all support related incidents
• Troubleshooting and diagnosis of all network and security related incidents
• Change management and risk assessment for all managed service clients
• Implementation of changes across all managed service clients
• Aid with project engineering as and when required
• Input into policy and procedures and ensure documentation is kept up to date and to a high standard
• Vendor escalation and case management
• Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis
• Performing regular maintenance and patching of managed service clients network and security systems
• Identifying and suggesting service improvements
• Mentoring other members of the team
• Participating in the on-call rota

Requirements

At Sword, we are proud of cultivating a respectful workplace that values the contribution of all our people, whatever their background or stage in their career.  We welcome your application should you hold the right core experience, knowledge and your application sufficiently outlines your relevant skills or transferrable skills in this area.  If you believe you're qualified, but don't "check all the boxes", please still submit an application and we will explore your experience further.

Here are the key skills and experience relevant to this role:

• Minimum of 5 Years’ experience in a similar role or field based / consulting role
• CCNP Certification would be desirable
• Expert knowledge Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence
• Expert knowledge of Palo Alto Firewalls
• Driving License is essential for the role as the role may involve travel
• You will be required to pass the Non-Police Personnel Vetting (NPPV) Security Clearance as set by Warwickshire Police
• Experience of troubleshooting complex enterprise networks and associated technologies
• Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role
• Experience of using tools such as Wireshark and other troubleshooting tools is essential to this role

• Experience of administering and troubleshooting the following technologies and platforms is essential
• Cisco ISR and ASR Routers
• SD-WAN
• Cisco Nexus and Catalyst Switching and associated technologies such as VTP, STP, VSS

• Experience of administering and troubleshooting the following would be beneficial but not essential
• Cisco Wireless Technologies Including Meraki and Cisco Controller Based products
• Cisco Identity Services Engine (ISE)
• Cisco Umbrella
• Cisco Application Centric Infrastructure (ACI)

Benefits

Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme.

Sword is committed to maintaining a diverse environment and is proud to be an equal opportunities employer.  All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.